Shipping policy

Thank you for choosing emodoré. Each item we create is made-to-order to ensure the highest quality & care. Please review our shipping policy below for detailed information on processing times, delivery options, & our commitment to providing a smooth delivery experience.

1. Processing Time:
   - All emodoré products are crafted upon order. Please allow 5-7 business days for production & preparation of your order before dispatch.
   - During peak seasons, holidays, or special promotions, processing times may vary. We will notify you of any significant delays.

2. Shipping Locations:
   - At this time, emodoré ships exclusively within the United Kingdom.

3. Delivery Times & Options:
   - Once dispatched, orders typically take 2-5 business days to arrive, depending on your location within the UK.
   - All orders are shipped via our trusted delivery partners to ensure secure & timely delivery.

4. Shipping Costs:
   - Standard shipping is calculated at checkout based on order size & weight.
   
5. Order Tracking:
   - Once your order is dispatched, you will receive a confirmation email with tracking information so you can follow your package’s journey to you.

6. Lost, Stolen, or Damaged Packages:
   - emodoré is committed to ensuring your order arrives safely. However, we are not responsible for packages that are lost or stolen after dispatch. If you experience an issue with your delivery, please contact us at emodoremail@gmail.com, & we will assist you to the best of our ability.

7. Changes & Cancellations:
   - Due to the made-to-order nature of our products, we cannot guarantee changes or cancellations once an order is placed. If you have any requests, please reach out to us within 24 hours of placing your order, & we will do our best to accommodate.

8. Contact Us:
   - For any additional questions or concerns about your order, please contact our support team at emodoremail@gmail.com. 

9. For Wholesale orders please contact us directly on emodoremail@gmail.com or 07393619659.

Thank you for your understanding & patience as we create your emodoré order. We are dedicated to delivering high-quality products designed to enhance your space.